Can I speak to someone at Jespers of Harrogate?
Yes, although we are keen for you to use our online store, we still have a team of staff ready to help you at our high street store on Oxford Street, Harrogate. If you have a question about a product or service, you are very welcome to contact us by email, by telephone or visit us at our store. Our details are diplayed below;
F.B. Jesper & Son Limited
14 Oxford Street
HARROGATE
North Yorkshire
HG1 1PU
Tel. 01423 503998
Email. customerservices@jespers4stationery.co.uk
View a location map
Are my online payments secure?
The Jespers of Harrogate online store uses a secure payment gateway provided by PayPal. PayPal takes care of the major security obligations around your credit card data storage and security. Your payment details are not retained by Jespers - Your delivery details are retained by Jespers.
A further level of security throughout your transaction is provided by the final 3D Secure step in the payment process - This process ensures that the card is being used by you the owner - Much like the PIN process you go through in a traditional high street store.
What are the delivery charges for my purchase?
Delivery charges are based on the value of the products you have purchased. Follow this link to find out more about the way our delivery process & charges work.
If you are concerned about the security of your online credit card transaction, you can of course use our Reserve & Collect service which allows you to shop online as normal but, you can visit our Harrogate store to try & collect the goods.
How can I make an enqiry?
We have a team of staff ready to help you at our high street store on Oxford Street, Harrogate. If you have a question about a product or service, you are very welcome to contact us by email, by telephone or visit us at our store. Our details are diplayed below;
F.B. Jesper & Son Limited
14 Oxford Street
HARROGATE
North Yorkshire
HG1 1PU
Tel. 01423 503998
Email. customerservices@jespers4stationery.co.uk
View a location map
Can I return goods to Jespers?
Yes - If you wish to return goods to us, please contact us using the details below & we will organise collection of the goods from the address they were delivered to. If the goods are faulty then, the collection will freeof charge - If however, the goods are not required then there will be a charge for the collection.
To avoid disappointment, you can of course use our Reserve & Collect service which allows you to shop online as normal but, reserve the goods so you can visit our Harrogate store to try the goods before you buy.
How do Jespers manage warranty claims for a product I have purchased online?
Whilst Jespers make every effort to supply goods in full working order, from time to time products will be faulty. In these circumstances you will be required to follow the warranty procedures laid out by each individual manufacturer or supplier. Jespers will assist you with any enquiry regarding warranty claims & product failures.
What are the Terms & Conditions for the Jespers Online Store?
The pages listed below contain all of the terms & conditions for this website;
Can I try the goods before I buy them?
You certainly can! - Try our Reserve & Collect service which allows you to shop online as normal but, reserve the goods so you can visit our Harrogate store to try the goods before you buy.
I'm buying a gift for a collegaue or friend & would like them to choose from a number I have selected - Is that possible?
You certainly can! - Try our Reserve & Collect service which allows you to shop online as normal but, reserve the goods so you can visit our Harrogate store to try the goods before you buy.
